Douglas Smith is an IT Technical Leader with extensive experience engineering, architecting, and modernizing enterprise-scale systems across cloud, virtualization, monitoring, and automation platforms. He has a strong background in strategic initiatives, enterprise standards, project delivery, and operational improvement.
Summary
Proven ability to drive cross-functional modernization initiatives, improve system reliability, and reduce operational complexity. Skilled in designing standardized architectures, developing automation solutions, guiding enterprise strategy, and elevating engineering organizations through process improvement and technical training.
Core technical strengths
- Enterprise architecture and infrastructure modernization
- VMware, VCF, vSphere, ESXi, and software-defined data center technologies
- Infrastructure as Code, Ansible, vRealize Automation, and vRealize Operations
- Monitoring, observability, Splunk, AppDynamics, and enterprise logging strategy
- PowerShell, Python, YAML, and automation-oriented scripting
- Governance, standards, lifecycle management, and operational process design
Current role
Senior IT Manager (Monitoring Solutions Branch)
Internal Revenue Service, Albany, NY | October 2022 to Present
- Created an enterprise monitoring strategy standardizing logging and observability across applications, databases, infrastructure, and network operations.
- Modernized monitoring platforms with real-time visibility and automated analytics, improving incident detection and reducing business disruption.
- Reduced a two-year project backlog by 50% within 60 days, accelerating delivery of monitoring enhancements.
- Designed governance frameworks, KPIs, and performance benchmarks to strengthen accountability and service delivery.
- Led Red Hat upgrade work for the monitoring platform suite with minimal downtime.
Prior roles
Senior Technical Advisor, Internal Revenue Service, Albany, NY | November 2013 to October 2022
- Architected major infrastructure modernization roadmaps aligned with IRS requirements.
- Implemented VMware Cloud Foundation and software-defined data center technologies.
- Led migration of more than 10,000 virtual machines with minimal disruption.
- Developed Infrastructure as Code automation using vRA, vROps, and Ansible.
VMware Architect, Tryton Solutions at the Internal Revenue Service, Hartford, CT | March 2010 to November 2013
- Led deployment of virtual infrastructure across 3 data centers and 8 processing centers.
- Converted more than 2,300 physical servers to virtual machines.
- Engineered automated ESXi deployment solutions and PowerShell-based configuration automation.
Awards
- Excellence & Teamwork Award, Enterprise Operations, September 2022
- Commissioner’s Award, May 2021
Certifications
- VMware Certified Professional
- Microsoft Certified Systems Engineer
- Microsoft Certified Database Administrator
- Microsoft Certified Solutions Developer
- Cisco Certified Network Professional
- Cisco Certified Design Professional
- Cisco Certified Design Associate
- Cisco Certified Network Associate
Training & Professional Development
- AWS Cloud Practitioner Essentials (2026)
- Leading in the Age of Generative AI (2025)
- Encouraging Innovation and Experimentation with AI (2025)
- Leveraging AI as a Team Member (2025)
- Generative AI: Computing Descriptive Statistics Using Prompt Engineering (2025)
The full resume is maintained in Reactive Resume and can be synchronized here directly as updates are made.